Abra Logo

Privacy Policy

This is the Privacy Policy Statement of Driven Brands, Inc. (“Driven Brands” or “We”). Driven Brands is a privately owned entity. This Statement applies to all information transmitted or submitted to Driven Brands, whether provided via a website, phone, fax, text or SMS message, postal mail or any other written or oral communication with us.

Driven Brands respects the privacy of individuals who visits our Website and we use our best efforts to protect the privacy of our online visitors. The Driven Brands Web server automatically recognizes and gathers the domain name, but not the e-mail address (where possible) of visitors to our website. Driven Brands also gathers any information volunteered by visitors to our website, such as survey information and/or site registrations. This information is used to improve the content of the Driven Brands website and is not shared with other organizations for commercial or any other purposes except from time to time with the Driven Brands dealer network. If you supply Driven Brands with your postal address online you will only receive the information for which you provided us your address. Persons who supply Driven Brands with their telephone numbers online will only receive telephone contact if they have requested it or from time to time a customer service follow up call may be made to the customer, or perhaps (with your prior written consent), we may ask you to let us post testimonials on our website. Any social media posts you make on Driven Brand’s social sites becomes property of Driven Brands and may be shared or posted by Driven Brands at any time on any Driven Brands-related forum, communication or Driven Brands website.

YOUR CHOICES REGARDING THE COLLECTION AND/OR USE OF YOUR INFORMATION

You have the right to choose not to provide us with certain information. Federal and state regulations require that we store certain customer information for specific periods of time. In order to comply with these requirements, we may be unable to delete your information until these retention periods are met. You will always be given a choice as to whether you want to receive postal mail, e-mail messages, newsletters, phone calls and any other type of communication from Driven Brands. At any time you may modify your choice by contacting Driven Brands Customer Service at (704) 377-8855. You also will be given the opportunity, in any commercial e-mail that we send to you, to opt-out of receiving such messages in the future by following the unsubscribe link that is provided for you regarding that particular service. We may send you other types of transactional and relationship e-mail communications, such as service updates or administrative notices without offering you the opportunity to opt-out of receiving them. Please note that opting out of receipt of promotional e-mail communications will only affect future activities or communications from us. If we have already provided your information to a third party (with your prior consent) before you changed your preferences or updated your information, you will have to change your preferences directly with that third party.

Under our “Do Not Call Policy,” you may instruct us not to call you for marketing purposes by calling Driven Brands CustomerService at (704) 377-8855. We will implement your instructions within 15 days. Please note that we may still need to call you for servicing or other non-marketing purposes.

If you do not want us to send you postal mail for marketing purposes, you may easily remove your name from our mailing lists by contacting Driven Brands Customer Service at (704) 377-8855.

We take proactive and precautionary security measures (including physical, electronic and procedural measures) to help safeguard your personal information from unauthorized access and disclosure. For example, only authorized employees and authorized network administrators are permitted to access personal information, and they may do so only for allowable business purposes. Our network firewalls exist to further protect against the compromising of personal data or website content gathered from any customer, in order to help prevent unauthorized access to your personal information.

We also engage in the following practices:

  • We identify internal and external risks to our security systems, confidentiality and protect the integrity of our customers’ personal information.
  • Design and implement safeguards to control the risks. Periodically monitor and test the safeguards to be sure they are working effectively.
  • Adjusting our security plan according to the results of testing, changes in operations or other circumstances that might impact information security.
  • Oversee the information handling practices to prevent any exposure of data to external sources, service providers to prohibit any access to personal information.

Please be mindful that although we take the appropriate steps to secure your information, no data protection system can be fully guaranteed; however, we have numerous mechanism in place to better secure and protect your data 24 hours per day, 7 days per week, 365 days per year. We may provide this information in a standardized format that is not specific to you. To request this information, please contact Customer Service at (704) 377-8855.

NOTICE TO NEVADA RESIDENTS

Nevada law allows consumers to direct certain businesses not to sell their personally identifiable information to third parties to license or sell that information to additional third parties. If you are a Nevada resident, you may submit such opt-out requests to myprivacy@drivenbrands.com. To be effective, your request must include your full name, address, phone number, and email address [or other information reasonably necessary to verify the authenticity of the consumer request]. Driven Brands, Inc. will endeavor to respond to your verified request within 60 days of receiving the request. However, due to unforeseen circumstances, Driven Brands, Inc. may need to extend this period by up to 30 days. If an extension is reasonably necessary, Driven Brands, Inc. will notify you of this during the initial 60-day period.

CHILDREN'S PRIVACY

According to the Children’s Online Privacy Protection Act, effective April 21, 2000, we do not purposely collect personal information from children under the age of 13.

BUSINESS PARTNERS

We do not partner with or have special relationships with any ad server companies such as DoubleClick, HitBox or Adforce which do allow cookies for purposes of personal data collection. Such companies unfortunately sell advertising, analyze website effectiveness, help increase clients’ online revenues, and place or monitor banner ads and may engage in spam tactics or black hat tactics. This kind of cookie is capable of tracking your movement from one website to another throughout the world wide web, accumulating personal data, and sometimes making it available for sale to third parties.

From time to time, we may use customer information for new, unanticipated uses not previously disclosed in our privacy statement. If our information collection or use practices change at some time in the future we will post the policy changes to our Website to notify you of these changes and provide you with the ability to opt out of these new uses. For example, if we post your audio testimonial on our website, we will notify you and ask for your written consent. If you are concerned about how your information is used, you should check back at our Website periodically. Visitors may prevent their information from being used for purposes other than those for which it was originally collected by calling us at the number provided below. Upon request we provide site visitors with access to all information [including proprietary information] that we maintain about them. Visitors can access this information or have this information corrected by sending us an e-mail at the address provided below.

If you feel that this site is not following its stated information policy, you may contact us at the addresses or phone number below.

Thank you.